At Giztrendy (https://giztrendy.com/), we are committed to providing you with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure your peace of mind.
1. Returns
If you are not satisfied with your product, you may request a return under the following conditions:
- Eligibility: Items must be returned within 30 days of the delivery date.
- Condition: Items must be unused, in the original packaging, and in the same condition as when you received them. Products that are damaged, used, or missing parts not due to our error are not eligible for return.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Non-Returnable Items:
- Perishable goods (such as food or flowers)
- Downloadable software products
- Gift cards
- Health and personal care items
2. Refunds
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Late or Missing Refunds: If you haven’t received a refund yet:
- First, check your bank account or credit card statement.
- Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@giztrendy.com.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@giztrendy.com. We will provide instructions on how to return your item for exchange.
4. Shipping Returns
To return your product, you will need to mail it to:
[Your Return Address]
Please note that you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
5. Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us immediately at info@giztrendy.com with details and photos of the damage. We will work with you to either replace the item or provide a refund as quickly as possible.
6. Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.